ABOUT US

BPO, Outsourcing and Finance

Backed by the John Keells Group, our corporate background, financial stability, and abundant resources set us apart. With data security at the core of our processes, we have established robust systems in place for data security and privacy. Our staff are provided with training and development to ensure we maintain global standards around data management for our clientele.

Below are some of the key highlights to showcase Infomate’s continuous drive towards excellence:

Sri Lanka's first and the most experienced BPM service provider with over 20+ years of experience
Access to world-class talent
ISO 27001 certified company
Up to 50% cost arbitrage
Backed by Sri Lanka’s largest listed conglomerate, The John Keells Holdings PLC
Serving over 20 industry verticals including Manufacturing, Real Estate, Agriculture, Hospitality, Pharmaceutical, and Financial Services. Retail, FMCG, Telecommunication, Professional Services, and IT
Consistently high customer satisfaction, customer retention and reference from some of the biggest brands in the world including Fortune 500 companies

World-class BPM methodologies including transition, documentation, quality management, managing by metrics, benchmarking, Automation, customer lifecycle management and quarterly reviews
Flexible, customised solutions with the capacity to transition 100-500 FTEs together with the agility to serve SMEs
Specialists in SAP/Oracle based accounting BPM
Socially responsible company with commitment and passion for ESG
Equal opportunity employer with over 50% female participation
Focus on value additions, continuous process improvements, automation
Close links with leading educational bodies and access to talent

At Infomate, we take pride in our state-of-the-art facilities that stand as a testament to our commitment to providing world-class BPM services. Our infrastructure is designed to ensure that every aspect of our operations runs smoothly and securely, allowing us to deliver exceptional service to our clients around the globe.

Generators

Like a steadfast guardian, our powerful backup generators stand ready to spring into action, ensuring that not even a flicker of disruption dims the seamless flow of our services.

IT Parks

Imagine a hub of innovation where technology and talent converge to create BPM magic. Our IT parks are just that—a vibrant ecosystem brimming with cutting-edge tech and buzzing with the energy of skilled professionals dedicated to pushing the boundaries of what's possible in business process outsourcing.

Access Control

Our access control systems are the vigilant sentinels, ensuring that only authorised personnel can enter our sanctum of operations. This vigiclance extends to every corner, safeguarding the integrity of our clients' data and our operations.

CCTV

Our CCTV network provides an added layer of security that watches over our premises. It's not just about surveillance; it's about creating an environment where our clients can rest assured that their information is in safe hands.

Segregated Networks

In the digital realm, our segregated networks act as individual streams of data, flowing securely and without interference. This separation ensures that information remains confidential and protected, allowing us to tailor our services to the unique needs of each client with precision and care.

Backups

Our robust backup systems are the safety nets that catch every byte of data, ensuring nothing is ever lost. They are the silent guardians of information, ready to restore order at a moment's notice, and are a critical component of our unwavering commitment to providing exceptional service.

At Infomate, our facilities are more than just a physical space—they are the foundation upon which we build our partnerships and deliver excellence. They reflect our dedication to innovation, security, and the relentless pursuit of perfection in the BPO industry.

DEDICATED PARKS

Dedicated Tech Parks

Orion City Technology Park

Trace City

Port City

Cinnamon Life

Free Consultation With Our Specialists

Get in touch with us today and learn how your business can grow with the best BPM service provider in the country.

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Our Leadership

Jehan Perinpanayagam

Chief Executive Officer

with 26 years of experience in the John Keells Group including 18 years in Infomate. Jehan led Infomate since its inception and has taken the company from its early beginnings as the first shared services centre in Sri Lanka to one of the leading BPMs in the country. He is a fellow member of CIMA & ACCA UK and an MBA from the University of West London. Jehan is an industry thought leader and presently serves as Chairman of SLASSCOM, Chairman of ACCA and President of Sri Lanka Nordic Business Council and was formerly Vice President of Sri Lanka Australia New Zealand Business Council. He pioneered the country’s first rural BPM in Sri Lanka and has established many firsts. Jehan is a prolific contributor to business journals, and podcasts and is a regular speaker in industry and academic events and believes in making a difference through business. He is a passionate advocate of Sri Lanka’s world-class capability. Jehan is a Senior Vice President of the John Keells Group.

Ranga Wijewardana

Chief Operating Officer

Ranga Wijewardana is a BPM specialist with an impressive international career with leading companies such as Maersk and WNS and has served in West Africa, handled transition from US, UK and Australia. With over 18 years of experience working with diverse global teams, Ranga’s expertise includes managing large teams, complex transitions, ERP projects and automation initiatives. Ranga has deep knowledge of transitions, BPM methodologies, continuous process improvement and quality frameworks. Ranga holds a Master’s in Business Administration from the University of Sri Jayewardenepura and is an Associate Member of the Chartered Institute of Management Accounts (CIMA). Ranga is an Assistant Vice President of the John Keells Group.

Our Senior Management Team

Wazim Ahamed

Head of Sales and Marketing

Wazim Ahamed, is an accomplished sales professional, with diverse skill set, including digital marketing, programmatic advertising, marketing management, negotiation, customer service, advertising, and more. As the Head of Sales and Marketing at Infomate (Pvt) Ltd he spearheads sales and marketing strategies. With prior roles as the Vice President – Commercial & Marketing at Commonwealth Union and Head of Sales in Business Media at Capital Media (Pvt) Ltd. He holds a bachelor’s degree in business administration and management from the University of East London.

Manjula Perera

Head of Third-Party Operations
& Transitions

Manjula Perera, a seasoned Senior Manager, currently serves as the Head of Third-Party Operations & Transitions at Infomate. With extensive experience in local and international roles, including managerial positions at Elasto Group of Companies and Sawridge Group of Companies, Manjula excels in financial management, operations, and transitions. His past roles at WNS Global Services, where he served as Deputy Manager, Assistant Manager in Operations, and Team Leader, showcase his leadership and operational prowess. Manjula’s career journey underscores adaptability, leadership capabilities, and financial acumen. Manjulais an associate memberof CIMA.

Kamaalraj Selvaraja

Head of Quality and Sri Lanka Operations

Kamaalraj Selvaraja has 16 years of experience encompassing finance, operations and quality management. Kamaal’s BPM tenure includes numerous local and international process migrations. Currently, he heads Infomate’s quality control division and also oversees Sri Lankan operations. Kamaal brings strong analytical capabilities and has hands-on experience with the SAP ERP system.

Rohini Jayawardena

Manager of HR

Rohini Jayawardena has over 15 years of experience in both the Human Resource Management and finance fields, with a specialization in Human Resources spanning more than 15 years. She is fully qualified in the Professional Qualification in Human Resource Management at CIPM and is a member of CIPM. Rohini has worked in diverse sectors, including Multinational BPOs, the Telco industry, and the Finance & Leasing industry. She started her career in the finance field, holding a full qualification in AAT and part qualifications in CA (Intermediate) in Sl. Rohini is currently furthering her education by pursuing studies in Psychology and Counseling, all while continuing her successful career in HR.

Rajkumar Nagaratnam

Head of Business
Systems Infomate

Rajkumar Nagaratnam is a seasoned IT professional with counts 2 decades of experience. His role encompasses IT security, automation, technology platforms and optimising IT spending. He serves as Assistant Vice President John Keells Group. His strategic contributions in IT infrastructure, security protocols, and technology solutions have contributed immensely.

Ravi Wijewantha

CFO – IT Group

The Chief Financial Officer at John Keells Holdings PLC, Ravi Wijewantha, is a key figure in the company’s financial strategy and oversight. Since joining the John Keells Group in 2003, he has brought over 25 years of expertise in auditing and accounting. Ravi’s academic qualifications, including an MBA from ICFAI University and both a Bachelor of Laws (LLB) and Master of Laws (LLM) from Buckinghamshire New University, further enhance his leadership profile. His career at John Keells has seen him in significant roles such as Sector Financial Controller and CFO of the Property Industry Group. His recent appointment as a Non-Executive Director on the board, where he also oversees the Plantation Services Sector, John Keells IT and Infomate, is a testament to his leadership and experience. Ravi’s extensive experience and strong leadership are invaluable assets that significantly contribute to the company’s financial and strategic initiatives.

John Keells Group, the parent company of Infomate manages seventy companies in diverse industries such as tourism, shipping, logistics, consumer foods, property development, retail, financial services, and information technology. Originating from a tea broking endeavour in the early 1870s by Edwin and George John, the Group has evolved into a revered name in Sri Lanka’s commercial landscape. Notable investments include the South Asia Gateway Terminals (SAGT) in 1999, costing USD 240 million, and the iconic USD 1 Billion Cinnamon Life mixed development project in Colombo. With a history synonymous with trust and excellence, Infomate thrives in alignment with the country’s growth sectors.