industry
BPO Services for the Hospitality Industry
The hospitality industry is a key part of the global economy, covering services like hotels, resorts, restaurants, travel agencies, airlines, and event planning. Highly customer-focused, it prioritizes exceptional experiences and personalized service, making it a dynamic and competitive market. Seasonality, global tourism trends, and digital platforms heavily influence the sector.
Challenges Faced by the Industry
Deposit Ledger Challenges
- Guest tracking: Falling behind in Tracking advance payments made by guests before their stay.
- Reconciliation Issues: Difficulty matching payments to reservations due to incomplete or incorrect data.
- Fraud and Chargebacks: Risk of fraudulent transactions or disputes leading to financial losses.
- System Integration: Lack of integration with the Property Management System causes manual errors and inefficiencies.
Guest Ledger Challenges
- Record Filing: Falling behind in recording charges incurred during a guest’s stay, such as room charges and dining
- Real-Time Updates: Ensuring accurate, real-time updates for all guest revenue.
- Overdue Balances: Challenges in collecting payments after checkout, especially for corporate or group bookings
Key Segments of the Hospitality Industry
- Accommodations: This segment includes hotels, motels, resorts, and hostels that provide lodging services to travellers.
- Food and Beverage: Encompasses restaurants, bars, catering services, and food trucks that offer dining experiences.
- Travel and Tourism: Involves travel agencies, tour operators, airlines, and cruise lines that facilitate travel experiences.
- Recreation and Entertainment: Cover amusement parks, casinos, theatres, and other venues providing leisure activities.
Benefits of BPO for the Hospitality Industry
Excellent service and customer satisfaction
Consistently meet service levels and delivered high accuracy, building client trust
Driving Growth Through Operational Excellence
Achieved operational excellence, positioning the client for growth and delivering lasting value.
Improved Processes
Improved reconciliation processes enhanced financial integrity and regulatory compliance
Standardized Processes for Sustainability
Standardized processes and documentation institutionalized best practices for sustainability and replicability
Ability to scale operations and Scope of Work
Expanded operations showcased scalability to meet growing business needs
Focus on Strategic Growth
By outsourcing non-core tasks, the client can now dedicate more resources and attention to strategic initiatives and business expansion.
Why Choose
Why Choose Our BPO Services in Sri Lanka for Hospitality?
We specialize in providing BPO solutions for the hospitality industry, enabling businesses to deliver superior customer experiences while optimizing backend operations. From guest support to reservation handling, we ensure seamless services that elevate your brand reputation and operational efficiency.
Expertise in the Industry
24/7/365 Operations
Commitment to Quality
High-Level Confidentiality
Customized Services for Hospitality
Uninterrupted Delivery
Up to 50% Cost Arbitrage
ISO 27001 Certified Company
Global Presence
ESG Initiatives
What We Do to the Hospitality Industry?
Financial Services
Financial Services
Customer Support
Customer Support
Data Management
Data Management
Regulatory Compliance
Regulatory Compliance
Shared Services
Shared Services
OUR SERVICES
Explore Our BPO Services
Finance & Accounting
Procure to Pay (Accounts Payable)
Order to Cash (Accounts Receivable)
Fixed Asset Management
Record to Report
Financial Services & Analytics
Back Office Services
Data Processing & Administration
Shipping Documentation
Process Mapping
Time-sheet Checking
Recent Development Research
Email Inquiry Handling
Microsoft Dynamics Configuration
Outsourced Executive Assistant
Image Annotation & Data Tagging
Business Excellence
Customer Help-Desk & Sales Support
HRO & Payroll Services
Our Process
Reviews
What Our Customers say about Us
“We have worked with Infomate (Pvt) Ltd since Nov 2010. Infomate was selected after a very extensive selection process where we evaluated 20 potential BPO collaboration partners in Sri Lanka. Our partnership with Infomate is of vital strategic importance to our company with access to highly qualified accounting resources and the ability to scale up quickly on demand. The progress has so far gone faster than we originally expected, and we are now planning to ask Infomate for more help. The results so far have given us more confidence to expand our relationship and work for further growth.”
Chief Executive Officer
Accounting Firm, Norway
“MAS Active has been working with Infomate Payroll Services since 2008 and have found their services to be very professional and efficient. Confidentiality is assured at all times and process improvements are looked at very carefully. The team that services MAS Active are experts in their area of work and gives a 200% commitment at all times”
General Manager, Finance
Apparel & Fashion, Sri Lanka
“The team at Infomate is willing to go “above and beyond” when it comes to ensuring their deliverables are met (and normally exceeded). Infomate always work in a proactive manner to ensure an excellent service”
Delivery Manager
Document Digitization Company, Sweden
“We have worked with Infomate over a year, and their support is central to our continued growth and development. The whole team in Sri Lanka is extremely efficient and easy to work with, and always amenable to suggestions from our core team in Australia. We are always impressed with how quickly everybody has taken on new tasks and learnt new skills. I have no reservations recommending Infomate as an offshore accounting solution.”
Co-Founder & CEO
Management Consulting Company, Australia
“We have made gains across the board throughout the Finance functions including productivity, accuracy and especially processing times. Infomate is not a basic outsourcing provider, they are constantly looking for the value add and new ways where they can help us lift our Finance activities to world’s best practice”
Shared Services Manager
Agricultural Company, Australia
“The flexibility matters first when it comes to outsource services for a growing company like us. The team of Infomate extended the greatest support and friendly relationship towards fulfilling our expectations on time.”
Finance Manager
Industrial Engineering Company, Sri lanka
Case Studies
Agricultural Company from Australia
Norwegian Accounting Firm
Leading Destination Management Company
Cosmetic Manufacturing Company
Asset-Based Lender
Software & Technology Company
Free Consultation With Our Specialists
Get in touch with us today and learn how your business can grow with the best BPM service provider in the country.