industry
BPO Services for the Pharmaceutical Industry
The pharmaceutical industry plays a critical role in global healthcare, driving the development, production, and distribution of medicines and therapies that improve public health and address diverse medical challenges. As a highly regulated and innovation-driven sector, it demands strict compliance with international standards, robust research and development (R&D) efforts, and efficient supply chain management.
Challenges Faced by the Industry
- Processing prescription orders
- Managing inventory effectively
- Ensuring accurate data entry and record-keeping
- Handling high volumes of customer queries
- Addressing customer complaints efficiently
Coupled with rising operational costs, complex regulations, and the continuous need for innovation, pharmaceutical companies increasingly turn to Business Process Outsourcing (BPO). By outsourcing non-core operations, they can streamline processes, reduce expenses, and remain focused on their primary mission: delivering life-saving treatments to patients worldwide.
Key Segments of the Pharmaceutical Industry
- Research-Based Pharmaceuticals: Focus on innovative drug development through extensive research and clinical trials.
- Generic Pharmaceuticals: Production of cost-effective alternatives to brand-name drugs after patent expiration.
- Biopharmaceuticals: Involves biologics derived from living organisms, including vaccines and monoclonal antibodies.
- Over-the-counter (OTC) Medications: Non-prescription drugs available directly to consumers.
Key Benefits of BPO for the Pharmaceutical Industry
Streamlined Regulatory Compliance
Efficient management of regulatory documentation and adherence to global pharmaceutical standards, ensuring compliance with FDA, EMA, and other regulatory bodies.
Access to Cutting-Edge Technology
Utilization of AI, blockchain, and advanced analytics to enhance drug discovery, streamline manufacturing processes, and improve decision-making in clinical trials.
Improved Supply Chain Management
Optimized inventory management, logistics, and distribution processes to reduce stockouts, minimize wastage, and ensure the timely delivery of pharmaceutical products.
Advanced Pharmacovigilance
Robust drug safety monitoring systems ensure compliance with global pharmacovigilance standards, identify adverse drug reactions (ADRs), and enhance patient safety.
Faster Time-to-Market
Streamlined clinical trial management and regulatory approval processes that accelerate drug development, reducing time-to-market for new pharmaceutical products.
Data Security and Confidentiality
Implementing secure systems to protect sensitive patient, clinical trial, and drug development data, ensuring compliance with HIPAA, GDPR, and other industry-specific data privacy regulations.
Why Choose
Why Choose Our BPO Services in Sri Lanka for Pharmaceutics?
Our tailored BPO solutions for the pharmaceutical industry help companies achieve operational efficiency while adhering to the highest industry standards. From regulatory compliance to supply chain optimization, we provide the expertise needed to support innovation and growth in this essential sector.
Expertise in the Industry
24/7/365 Operations
Commitment to Quality
High-Level Confidentiality
Customized Services for Pharmaceutics
Uninterrupted Delivery
Up to 50% Cost Arbitrage
ISO 27001 Certified Company
Global Presence
ESG Initiatives
What We Do to the Pharmaceutical Industry?
Financial Services
Financial Services
Regulatory Compliance
Regulatory Compliance
Data Management
Data Management
Shared Services
Shared Services
Market Access Support
Market Access Support
OUR SERVICES
Explore Our BPO Services
Finance & Accounting
Procure to Pay (Accounts Payable)
Order to Cash (Accounts Receivable)
Fixed Asset Management
Record to Report
Financial Services & Analytics
Back Office Services
Data Processing & Administration
Shipping Documentation
Process Mapping
Time-sheet Checking
Recent Development Research
Email Inquiry Handling
Microsoft Dynamics Configuration
Outsourced Executive Assistant
Image Annotation & Data Tagging
Business Excellence
Customer Help-Desk & Sales Support
HRO & Payroll Services
Our Process
Reviews
What Our Customers say about Us
“We have worked with Infomate (Pvt) Ltd since Nov 2010. Infomate was selected after a very extensive selection process where we evaluated 20 potential BPO collaboration partners in Sri Lanka. Our partnership with Infomate is of vital strategic importance to our company with access to highly qualified accounting resources and the ability to scale up quickly on demand. The progress has so far gone faster than we originally expected, and we are now planning to ask Infomate for more help. The results so far have given us more confidence to expand our relationship and work for further growth.”
Chief Executive Officer
Accounting Firm, Norway
“MAS Active has been working with Infomate Payroll Services since 2008 and have found their services to be very professional and efficient. Confidentiality is assured at all times and process improvements are looked at very carefully. The team that services MAS Active are experts in their area of work and gives a 200% commitment at all times”
General Manager, Finance
Apparel & Fashion, Sri Lanka
“The team at Infomate is willing to go “above and beyond” when it comes to ensuring their deliverables are met (and normally exceeded). Infomate always work in a proactive manner to ensure an excellent service”
Delivery Manager
Document Digitization Company, Sweden
“We have worked with Infomate over a year, and their support is central to our continued growth and development. The whole team in Sri Lanka is extremely efficient and easy to work with, and always amenable to suggestions from our core team in Australia. We are always impressed with how quickly everybody has taken on new tasks and learnt new skills. I have no reservations recommending Infomate as an offshore accounting solution.”
Co-Founder & CEO
Management Consulting Company, Australia
“We have made gains across the board throughout the Finance functions including productivity, accuracy and especially processing times. Infomate is not a basic outsourcing provider, they are constantly looking for the value add and new ways where they can help us lift our Finance activities to world’s best practice”
Shared Services Manager
Agricultural Company, Australia
“The flexibility matters first when it comes to outsource services for a growing company like us. The team of Infomate extended the greatest support and friendly relationship towards fulfilling our expectations on time.”
Finance Manager
Industrial Engineering Company, Sri lanka
Case Studies
Agricultural Company from Australia
Norwegian Accounting Firm
Leading Destination Management Company
Cosmetic Manufacturing Company
Asset-Based Lender
Software & Technology Company
Free Consultation With Our Specialists
Get in touch with us today and learn how your business can grow with the best BPM service provider in the country.