Business Excellence Services
Business Excellence Services
Infomate is a leading BPO service provider known for delivering exceptional business excellence. Our expert team leverages industry-leading expertise and the KEIs methodology to meticulously manage and analyze processes, ensuring optimal performance and efficiency. With Infomate, you can expect tailored solutions designed to enhance your operational excellence and drive sustainable growth.
Our mission is to empower your organization through the development and enhancement of robust management systems and processes with our Business Excellence services. This translates to not just implementing a quality system, but fostering a culture of continuous improvement, insightful analysis, and effective implementation strategies that drive progress. Our operation management outsourcing service cater to organizations of all sizes, and our approach places a strong emphasis on seamless migration and transition. We meticulously capture and document all your existing processes, meticulously analyzing them to identify opportunities for increased efficiency and effectiveness.
Our commitment to process excellence is manifested through a multi-pronged approach:
Process Mapping
We create a visual representation of your workflows, providing a clear understanding of each step involved.
Creation of Standard Operating Procedures (SOPs)
We develop comprehensive SOPs that clearly define roles, responsibilities, and best practices for each process, ensuring consistency and quality across your organization.
Process Excellence
Process Mapping
Creation of SOPs
By adopting this comprehensive approach, we empower you to achieve operational excellence, optimize performance, and unlock the full potential of your organization.
Platforms
We Work With
WHY US
Why Choose Infomate as a Business Process Outsourcing Partner?
- Sri Lanka's first and the most experienced BPM service provider with over 20+ years of experience
- Access to world-class talent
- ISO 27001 certified company
- Everest Group PEAK Matrix® recognised — the first Sri Lankan-origin BPO featured in the FAO Services PEAK Matrix® 2025.
- Up to 50% cost arbitrage
- Backed by Sri Lanka’s largest listed conglomerate, The John Keells Holdings PLC
- Serving over 20 industry verticals including Manufacturing, Real Estate, Agriculture, Hospitality, Pharmaceutical, and Financial Services. Retail, FMCG, Telecommunication, Professional Services, and IT
- Consistently high customer satisfaction, customer retention and reference from some of the biggest brands in the world including Fortune 500 companies
- World-class BPM methodologies including transition, documentation, quality management, managing by metrics, benchmarking, Automation, customer lifecycle management and quarterly reviews
- Flexible, customised solutions with the capacity to transition 100-500 FTEs together with the agility to serve SMEs
- Specialists in SAP/Oracle based accounting BPM
- Socially responsible company with commitment and passion for ESG
- Equal opportunity employer with over 50% female participation
- Focus on value additions, continuous process improvements, automation
- Close links with leading educational bodies and access to talent
Our Process
Frequently Asked Questions
2. Why should businesses outsource Business Excellence services to Infomate?
Infomate has a strong reputation for BPO expertise in Sri Lanka, with highly skilled professionals trained in process improvement, quality standards, and performance management. Outsourcing to Infomate offers cost-effective solutions and access to specialized knowledge that drives measurable results.
3. What specific Business Excellence solutions does Infomate provide?
Our services include process re-engineering, workflow optimization, performance benchmarking, compliance management, quality audits, reporting and analytics, and implementing best practices to enhance efficiency across business functions.
4. How can Business Excellence outsourcing improve my company’s performance?
By outsourcing Business Excellence functions, companies can identify inefficiencies, implement global best practices, reduce costs, and improve service delivery. This helps organizations strengthen competitiveness and focus on strategic growth.
5. Is Business Excellence outsourcing suitable for small and medium-sized enterprises (SMEs)?
Yes. SMEs can benefit greatly from Business Excellence services, as they gain access to professional process improvement expertise without the expense of maintaining a dedicated in-house team. This ensures scalable growth and higher efficiency.
6. How does Infomate ensure measurable results in Business Excellence projects?
We follow structured methodologies such as Lean, Six Sigma, and continuous improvement frameworks. Our team sets clear KPIs, monitors progress, and delivers detailed reports so businesses can track improvements and return on investment.
Free Consultation With Our Specialists
Get in touch with us today and learn how your business can grow with the best BPM service provider in the country.
TESTIMONIALS
What Our Customers say about Us
"During my time as CEO of Firstmover Group I had the opportunity to partner with Infomate as our back offices off-shore / outsourcing partner. We selected Sri Lanka and infomate based on a strong reference from another company that had firsthand experience working with them and we were not disappointed. The experience was a very positive one and included a range of accounting functions going up to preparation of the Board management information. They were familiar with the systems used by us including X-ledger and Visma and were very adapt at handling Norwegian language documents and Norwegian accounting. Culturally they fit in with our team very well and we built strong relationships. I had the privilege of meeting with the team at Infomate many times in Sri Lanka and was impressed with their HR focused culture, focus on client satisfaction, information security and professionalism. Infomate is also the subsidiary of a highly respected and credible USD 1 billion John Keells Holdings PLC which gave us even more comfort and assurance. I have no hesitation in recommending them and highly recommend a fact finding visit to Sri Lanka and Infomate."
Daglig leder
Tore Martinsen
“We have worked with Infomate (Pvt) Ltd since Nov 2010. Infomate was selected after a very extensive selection process where we evaluated 20 potential BPO collaboration partners in Sri Lanka. Our partnership with Infomate is of vital strategic importance to our company with access to highly qualified accounting resources and the ability to scale up quickly on demand. The progress has so far gone faster than we originally expected, and we are now planning to ask Infomate for more help. The results so far have given us more confidence to expand our relationship and work for further growth.”
Chief Executive Officer
Accounting Firm, Norway
“MAS Active has been working with Infomate Payroll Services since 2008 and have found their services to be very professional and efficient. Confidentiality is assured at all times and process improvements are looked at very carefully. The team that services MAS Active are experts in their area of work and gives a 200% commitment at all times”
General Manager, Finance
Apparel & Fashion, Sri Lanka
“The team at Infomate is willing to go “above and beyond” when it comes to ensuring their deliverables are met (and normally exceeded). Infomate always work in a proactive manner to ensure an excellent service”
Delivery Manager
Document Digitization Company, Sweden
“We have worked with Infomate over a year, and their support is central to our continued growth and development. The whole team in Sri Lanka is extremely efficient and easy to work with, and always amenable to suggestions from our core team in Australia. We are always impressed with how quickly everybody has taken on new tasks and learnt new skills. I have no reservations recommending Infomate as an offshore accounting solution.”
Co-Founder & CEO
Management Consulting Company, Australia
“We have made gains across the board throughout the Finance functions including productivity, accuracy and especially processing times. Infomate is not a basic outsourcing provider, they are constantly looking for the value add and new ways where they can help us lift our Finance activities to world’s best practice”
Shared Services Manager
Agricultural Company, Australia
CASE STUDIES
Client Stories
Agricultural Company from Australia
Norwegian Accounting Firm
Leading Destination Management Company
Cosmetic Manufacturing Company
Asset-Based Lender
Software & Technology Company
Find Your Inspirations
September 8, 2026
Cross-border payroll and HR compliance has become a critical priority for organisations expanding into international markets. While global growth creates new business opportunities, managing employees
September 1, 2026
For many CEOs and business owners, there is a recurring nightmare that keeps them up at night: The Growth Paradox. On paper, the company is
August 20, 2026
Every organisation still running SAP ECC has an S/4HANA migration somewhere on its roadmap — and for those whose finance processing sits with an outsourcing