REGION
BPO Services for Nordic Region
Infomate, a leading BPO provider in Sri Lanka began providing BPO services to the Nordic region over 12 years ago, starting with a leading accounting firm and an office relocation company. We specialize in data entry and bookkeeping, serving clients in industries such as document digitalization and accounting. Our extensive experience and dedicated team ensure exceptional service tailored to the unique needs of Nordic businesses.
Platforms
We Work With
Bridging the Gap with Cultural Understanding
1
Multilingual Document Handling Expertise
Infomate caters to clients in Norway and Sweden by offering exceptional BPO services for handling documents in Nordic languages (Swedish, Danish, etc.). This ensures clear communication and a smooth project experience, even if day-to-day communication occurs in English. Our team can handle your documents seamlessly, eliminating language barriers as a potential hurdle.
2
Cultural Sensitivity
Our team goes beyond language fluency. We actively cultivate a strong cultural understanding of the Nordic region, allowing us to build strong relationships built on mutual respect and collaboration.
3
Regional Compliance
Infomate operates according to Nordic time zones and calendars, ensuring optimal efficiency and seamless communication. We understand the importance of adhering to local business practices and regulations.
4
Client Success Stories
We showcase real-world examples of our achievements in the region. Read testimonials from satisfied clients like Hanz Otto and Gustav, showcasing the positive impact we’ve made on their businesses.
5
Strong Sales Presence
Infomate maintains a dedicated sales presence within the Nordic region. This allows us to build strong relationships with potential clients and provide ongoing support throughout the entire BPM journey.
Subsidiary of Sri Lanka’s Largest Listed Conglomerate
150+
Clients
10+
Countries
2 Decades
of Experience
3 World Class Facilities
8Mn Transactions per Annum
Over a Decade of Experience in the UK, Australia, and the Nordic Regions
Serving Fortune 500 Companies
ISO 27001 Certified
Equal Opportunity Employer
24/7/365 Operations
600+ Staff
Subsidiary of Sri Lanka’s Largest Listed Conglomerate
150+
Clients
10+
Countries
More than 2 Decades
of Experience
3 World Class Facilities
8Mn Transactions per Annum
Over a Decade of Experience in the UK, Australia, and the Nordic Regions
Serving Fortune 500 Companies
ISO 27001 Certified
Equal Opportunity Employer
24/7/365 Operations
600+ Staff
Everest Group PEAK Matrix® recognised — the first Sri Lankan-origin BPO featured in the FAO Services PEAK Matrix® 2025.
OUR SERVICES
Services We Offer in The Nordic Region
Home to a global pool of talent, we're passionate about helping businesses succeed, and our services and solutions are meticulously designed to fit each client's specific business needs. Our comprehensive range of services include:
Finance & Accounting
Procure to Pay (Accounts Payable)
Order to Cash (Accounts Receivable)
Fixed Asset Management
Record to Report
Financial Services & Analytics
Back Office Services
Data Processing & Administration
Shipping Documentation
Process Mapping
Time-sheet Checking
Recent Development Research
Email Inquiry Handling
Microsoft Dynamics Configuration
Outsourced Executive Assistant
Image Annotation & Data Tagging
Business Excellence
Sales Support
Industries
Industries We Serve in The Nordic Region
Our global reach and local expertise position us uniquely to deliver solutions that resonate with businesses operating in diverse cultural and economic environments. Here are some of the industries that we work with:
WHY US
Why Choose Infomate as Your Business Process Outsourcing Partner in Nordics?
- Sri Lanka's first and the most experienced BPM service provider with over 20+ years of experience
- Access to world-class talent
- ISO 27001 certified company
- Everest Group PEAK Matrix® recognised — the first Sri Lankan-origin BPO featured in the FAO Services PEAK Matrix® 2025.
- Up to 50% cost arbitrage
- Backed by Sri Lanka’s largest listed conglomerate, The John Keells Holdings PLC
- Serving over 20 industry verticals including Manufacturing, Real Estate, Agriculture, Hospitality, Pharmaceutical, and Financial Services. Retail, FMCG, Telecommunication, Professional Services, and IT
- Consistently high customer satisfaction, customer retention and reference from some of the biggest brands in the world including Fortune 500 companies
- World-class BPM methodologies including transition, documentation, quality management, managing by metrics, benchmarking, Automation, customer lifecycle management and quarterly reviews
- Flexible, customised solutions with the capacity to transition 100-500 FTEs together with the agility to serve SMEs
- Specialists in SAP/Oracle based accounting BPM
- Socially responsible company with commitment and passion for ESG
- Equal opportunity employer with over 50% female participation
- Focus on value additions, continuous process improvements, automation
- Close links with leading educational bodies and access to talent
Our Process
CASE STUDIES
Client Stories
Norwegian Accounting Firm
TESTIMONIALS
What Our Customers Say About Us
"During my time as CEO of Firstmover Group I had the opportunity to partner with Infomate as our back offices off-shore / outsourcing partner. We selected Sri Lanka and infomate based on a strong reference from another company that had firsthand experience working with them and we were not disappointed. The experience was a very positive one and included a range of accounting functions going up to preparation of the Board management information. They were familiar with the systems used by us including X-ledger and Visma and were very adapt at handling Norwegian language documents and Norwegian accounting. Culturally they fit in with our team very well and we built strong relationships. I had the privilege of meeting with the team at Infomate many times in Sri Lanka and was impressed with their HR focused culture, focus on client satisfaction, information security and professionalism. Infomate is also the subsidiary of a highly respected and credible USD 1 billion John Keells Holdings PLC which gave us even more comfort and assurance. I have no hesitation in recommending them and highly recommend a fact finding visit to Sri Lanka and Infomate."
Daglig leder
Tore Martinsen
“We have worked with Infomate (Pvt) Ltd since Nov 2010. Infomate was selected after a very extensive selection process where we evaluated 20 potential BPO collaboration partners in Sri Lanka. Our partnership with Infomate is of vital strategic importance to our company with access to highly qualified accounting resources and the ability to scale up quickly on demand. The progress has so far gone faster than we originally expected, and we are now planning to ask Infomate for more help. The results so far have given us more confidence to expand our relationship and work for further growth.”
Chief Executive Officer
Accounting Firm, Norway
“MAS Active has been working with Infomate Payroll Services since 2008 and have found their services to be very professional and efficient. Confidentiality is assured at all times and process improvements are looked at very carefully. The team that services MAS Active are experts in their area of work and gives a 200% commitment at all times”
General Manager, Finance
Apparel & Fashion, Sri Lanka
“The team at Infomate is willing to go “above and beyond” when it comes to ensuring their deliverables are met (and normally exceeded). Infomate always work in a proactive manner to ensure an excellent service”
Delivery Manager
Document Digitization Company, Sweden
“We have worked with Infomate over a year, and their support is central to our continued growth and development. The whole team in Sri Lanka is extremely efficient and easy to work with, and always amenable to suggestions from our core team in Australia. We are always impressed with how quickly everybody has taken on new tasks and learnt new skills. I have no reservations recommending Infomate as an offshore accounting solution.”
Co-Founder & CEO
Management Consulting Company, Australia
“We have made gains across the board throughout the Finance functions including productivity, accuracy and especially processing times. Infomate is not a basic outsourcing provider, they are constantly looking for the value add and new ways where they can help us lift our Finance activities to world’s best practice”
Shared Services Manager
Agricultural Company, Australia
Free Consultation With Our Specialists
Get in touch with us today and learn how your business can grow with the best BPM service provider in the country.
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