PROCESS

Process We Follow

At Infomate, our approach to transforming your business processes is both meticulous and personalised. We begin by diving deep into the heart of your organisation, understanding its unique dynamics and needs. This initial exploration is critical as it allows us to tailor our expertise specifically to your business landscape.

Armed with this knowledge, we move to analyse and map out your existing processes. Our team meticulously documents each step, assessing the strengths and potential areas for improvement. This phase is not just about identifying what works and what doesn’t—it’s about uncovering opportunities to enhance efficiency and effectiveness.

Once we have a comprehensive understanding, we craft a set of Standard Operating Procedures (SOPs). These documents are living texts within our partnership, designed to evolve and adapt. They serve as a roadmap, guiding the pilot run where theories and plans are tested in the real world. This stage is crucial for fine-tuning our strategies, ensuring they perfectly align with your operational realities.

The pilot phase, also known as the hyper care, is a dynamic period of adjustment and learning, typically spanning one to three months, sometimes extending up to six months for particularly complex processes. During this time, we benchmark against industry standards, constantly seeking ways to optimise turnaround times and streamline operations.

Our commitment to flexibility means that the SOPs are reviewed as often as needed throughout our engagement. Each review is an opportunity to refine our approach, highlight achievements, and address any areas needing improvement. This ongoing process ensures that our solutions not only meet but exceed your expectations, driving growth and efficiency in your enterprise.

At Infomate, we don’t just implement solutions—we integrate them seamlessly into your business, setting the stage for sustained success and growth.

Understand the Organisation

Analyse, Recommend and Apply Our Expertise

Collect Information

Benchmarking Identify Areas of Improvement

Map To - Be Process

Commence Hypercare

Go Live

Understand the Organisation

Analyse, Recommend and Apply Our Expertise

Collect Information

Benchmarking Identify Areas of Improvement

Map To - Be Process

Commence Hypercare

Go Live

Free Consultation With Our Specialists

Get in touch with us today and learn how your business can grow with the best BPO services in the country

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