Sales Support Services
Sales Process Outsourcing Partner in Sri Lanka
Best Sales Support Services for Enhanced Performance
Infomate's Sales Support services are meticulously designed to propel your sales initiatives forward, encompassing all stages from product launch to comprehensive market expansion. We leverage the power of data analytics to generate actionable insights, empowering you to strategically penetrate new markets and cultivate qualified leads within specific industry verticals or designated geographic regions.
By strategically outsourcing your administrative sales tasks to our team of highly skilled professionals, you unlock a multitude of demonstrably valuable benefits. This strategic partnership liberates your organisation to concentrate its valuable time and resources on core business development activities and the execution of strategic initiatives, while simultaneously guaranteeing the smooth and efficient operation of your sales engine.
Key Sales Support Services We Offer
Lead Generation
Inquiry Handling
Sales Admin Support
CRM Maintenance
Help Desk Management
Tele-Sales
Platforms
We Work With
WHY US
Why Choose Infomate as Your Sales Support Outsourcing Partner?
- Sri Lanka's first and the most experienced BPM service provider with over 20+ years of experience
- Access to world-class talent
- ISO 27001 certified company
- Everest Group PEAK Matrix® recognised — the first Sri Lankan-origin BPO featured in the FAO Services PEAK Matrix® 2025.
- Up to 50% cost arbitrage
- Backed by Sri Lanka’s largest listed conglomerate, The John Keells Holdings PLC
- Serving over 20 industry verticals including Manufacturing, Real Estate, Agriculture, Hospitality, Pharmaceutical, and Financial Services. Retail, FMCG, Telecommunication, Professional Services, and IT
- Consistently high customer satisfaction, customer retention and reference from some of the biggest brands in the world including Fortune 500 companies
- World-class BPM methodologies including transition, documentation, quality management, managing by metrics, benchmarking, Automation, customer lifecycle management and quarterly reviews
- Flexible, customised solutions with the capacity to transition 100-500 FTEs together with the agility to serve SMEs
- Specialists in SAP/Oracle based accounting BPM
- Socially responsible company with commitment and passion for ESG
- Equal opportunity employer with over 50% female participation
- Focus on value additions, continuous process improvements, automation
- Close links with leading educational bodies and access to talent
Our Process
Frequently Asked Questions
2. Why outsource sales support services to Infomate?
Infomate is a preferred outsourcing hub in Sri Lanka due to its skilled workforce, cost-effective solutions, and strong English proficiency. By outsourcing to Infomate, businesses gain access to trained professionals who deliver reliable sales support services at a lower cost.
3. What type of sales support services does Infomate provide?
Our BPO services include lead qualification, CRM data management, sales reporting, customer outreach, product information support, and order processing. We customize these services to match your sales cycle and business objectives.
4. How does outsourcing sales support improve sales performance?
With routine tasks handled by our team, your in-house sales staff can focus on building client relationships and closing deals. This improves efficiency, increases conversion rates, and shortens the sales cycle.
5. Is sales data secure when outsourcing to Infomate?
Yes. We follow strict data protection protocols, including secure IT systems, encryption, and confidentiality agreements, to ensure your customer and sales data remain safe at all times.
6. Can small businesses benefit from outsourced sales support?
Absolutely. Small and medium-sized businesses often lack the resources for a large in-house sales team. Outsourced sales support provides affordable access to skilled professionals, helping SMEs scale their sales operations effectively.
Free Consultation With Our Specialists
Get in touch with us today and learn how your business can grow with the best BPM service provider in the country.
TESTIMONIALS
What Our Customers say about Us
"During my time as CEO of Firstmover Group I had the opportunity to partner with Infomate as our back offices off-shore / outsourcing partner. We selected Sri Lanka and infomate based on a strong reference from another company that had firsthand experience working with them and we were not disappointed. The experience was a very positive one and included a range of accounting functions going up to preparation of the Board management information. They were familiar with the systems used by us including X-ledger and Visma and were very adapt at handling Norwegian language documents and Norwegian accounting. Culturally they fit in with our team very well and we built strong relationships. I had the privilege of meeting with the team at Infomate many times in Sri Lanka and was impressed with their HR focused culture, focus on client satisfaction, information security and professionalism. Infomate is also the subsidiary of a highly respected and credible USD 1 billion John Keells Holdings PLC which gave us even more comfort and assurance. I have no hesitation in recommending them and highly recommend a fact finding visit to Sri Lanka and Infomate."
Daglig leder
Tore Martinsen
“We have worked with Infomate (Pvt) Ltd since Nov 2010. Infomate was selected after a very extensive selection process where we evaluated 20 potential BPO collaboration partners in Sri Lanka. Our partnership with Infomate is of vital strategic importance to our company with access to highly qualified accounting resources and the ability to scale up quickly on demand. The progress has so far gone faster than we originally expected, and we are now planning to ask Infomate for more help. The results so far have given us more confidence to expand our relationship and work for further growth.”
Chief Executive Officer
Accounting Firm, Norway
“MAS Active has been working with Infomate Payroll Services since 2008 and have found their services to be very professional and efficient. Confidentiality is assured at all times and process improvements are looked at very carefully. The team that services MAS Active are experts in their area of work and gives a 200% commitment at all times”
General Manager, Finance
Apparel & Fashion, Sri Lanka
“The team at Infomate is willing to go “above and beyond” when it comes to ensuring their deliverables are met (and normally exceeded). Infomate always work in a proactive manner to ensure an excellent service”
Delivery Manager
Document Digitization Company, Sweden
“We have worked with Infomate over a year, and their support is central to our continued growth and development. The whole team in Sri Lanka is extremely efficient and easy to work with, and always amenable to suggestions from our core team in Australia. We are always impressed with how quickly everybody has taken on new tasks and learnt new skills. I have no reservations recommending Infomate as an offshore accounting solution.”
Co-Founder & CEO
Management Consulting Company, Australia
“We have made gains across the board throughout the Finance functions including productivity, accuracy and especially processing times. Infomate is not a basic outsourcing provider, they are constantly looking for the value add and new ways where they can help us lift our Finance activities to world’s best practice”
Shared Services Manager
Agricultural Company, Australia
CASE STUDIES
Client Stories
Agricultural Company from Australia
Norwegian Accounting Firm
BPO, Outsourcing & Finance Blogs
November 10, 2026
November 9, 2026
November 4, 2026