Australian Meat and Livestock Company
The Client
Our client owns a thriving $300 million company operating in the meat and livestock industry in Australia. They handle a variety of tasks, from accounts payable, shipping documentation administration, accounts receivable, fixed asset maintenance, PO admin, reconciliation and reporting, inventory management and internal audit support.
The Challenges Faced
Due to significant process variation across 18 business units, their Finance & Administration divisions encountered drawbacks, such as unnecessary effort, errors, and increased expenses. This inefficiency was impacting productivity in operational areas of their business and was further compounded by the limited labor pool of accounting talent in regional areas.
Our Solution
Infomate took on the responsibility of establishing a new offshore 'Extended Office Team' to assist with their back office and operations functions. This involved:
Analyzing and re-engineering their processes in the Accounting and Supply Chain
Documenting the process modifications in new Standard Operating Procedures
Establishing and monitoring KPIs for accuracy, quality, and timeliness of deliverables through a Quality-Checking process.
Transitioning 11 full-time roles to Sri Lanka
Consistently exceeded SLAs on accuracy (98%) and turnaround times (99.68%)—accuracy focused on fatal errors (99.96%), and quality audit score focused on non-fatal errors (100%)
Continuous process improvements helped reduce headcount by >10% (2 FTEs)
Business Benefit & Outcome
The results achieved by our efforts were nothing short of remarkable:
Long-Term Impact
Our approach brought a number of benefits that extended beyond immediate operational efficiencies. Notably, the client attained an indirect benefit from our fully assured compliance with ISO 270001 requirements—a benefit they hadn’t previously tapped into. Furthermore, we significantly enhanced information security by consistently achieving a 100% score on our ISO assurance certification.
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