Back Office Services
Leading back office service partner in Sri Lanka
Infomate, as a leading BPO company in Sri Lanka, we provide the best back office service support to organizations to manage their business operations effectively. With two decades of industry experience, we have assisted many organizations in Sri Lanka and overseas in managing their operational efficiency with our expert back office service.
Our Expertise Areas in Back Office Operations
Data Processing & Administration
Shipping Documentation
Process Mapping
Time-sheet Checking
Recent Development Research
Email Inquiry Handling
Microsoft Dynamics Configuration
Outsourced Executive Assistant
Image Annotation & Data Tagging
Best Back Office Service Support with Infomate
Our Back Office Services form the backbone of operational efficiency, meticulously designed to bolster your company's infrastructure and streamline administrative workflows. Specializing in tailored solutions, we ensure seamless operations amidst today's fast-paced market dynamics.
Committed to excellence, our dedicated team goes above and beyond to surpass expectations, delivering comprehensive back office support across diverse domains.
In facilitating shipping documentation, we ensure the smooth handling of logistical operations, while our expertise in robotic process automation drives efficiency through automated task execution.
We provide essential support to sales teams, streamline lead generation activities, and meticulously map out processes to optimize workflow efficiency.
Handling data entry and administrative tasks with precision, we maintain accuracy and efficiency in all operations, while our outsourced personal assistant services offer personalized support tailored to individual needs. Furthermore, our proficiency in image annotation and data tagging enhances data insights and decision-making processes, driving strategic advantage.
As your reliable back office outsourcing partner, we are dedicated to delivering unmatched solutions that empower your company to thrive in today's dynamic and competitive market landscape.
- Data Processing & Administration
- Shipping Documentation
- Process Mapping
- Time-sheet Checking
- Recent Development Research
- Email Inquiry Handling
- Microsoft Dynamics Configuration
- Outsourced Executive Assistant
- Image Annotation & Data Tagging
SAP®
SAP® Expertise
Over two decades of experience leveraging the SAP® platform to deliver a comprehensive suite of accounting services. Our expertise has been recognised by SAP® itself, featuring us in a dedicated case study.
We are committed to helping you extract maximum value from your SAP® investment. Our team possesses an unparalleled understanding of SAP® best practices, automation tools, and SAP®-compatible solutions. This enables us to optimise your SAP® environment, ensuring efficient and streamlined operations.
Infomate has a proven track record of success, having partnered with three of Sri Lanka's leading companies, including two renowned multinationals. We have empowered them to significantly improve their utilisation of the SAP® platform, achieving remarkable results:
Our commitment extends to:
Standardized Master Data
Streamlined and consistent data management for enhanced accuracy and reporting.
Faster Closing Times
Optimized workflows and automation enable expedited month-end financial processes.
Improved Reporting
Gain deeper insights through robust, timely, and accurate reports.
Reduced Processing Times
Automation and integration significantly minimize manual tasks.
Enhanced Accuracy
Streamlined processes minimize errors and ensure data integrity.
Infomate's SAP Services: A Feature-Rich Offering….
SAP® Best Practices in Core Modules
Expertise in FICO (Finance), MM (Materials Management), Fixed Assets, and SD (Sales & Distribution).
Comprehensive Training Materials
We provide extensive training materials and Standard Operating Procedures (SOPs) for core SAP® modules like FICO, MM, HRIS, and Fixed Assets.
In-Depth Best-in-Class Process Knowledge
Our team possesses a deep understanding of SAP®-based best practices, enabling us to optimize daily transaction processing.
Benchmarking Expertise
We leverage SAP® international benchmarks to identify areas for improvement in transaction processing efficiency.
Automation Specialists
We unlock automation opportunities in areas like bank reconciliations, postings, and payroll runs.
Cutting-Edge Technology Integration
We incorporate Robotic Process Automation (RPA) and Optical Character Recognition (OCR) for enhanced efficiency.
Seamless Integration with JKIT
Our close collaboration with John Keells IT (JKIT), an award-winning SAP® Gold Certified implementation partner, ensures access to the latest expertise and solutions.
By partnering with Infomate, you gain a trusted advisor with the proven experience and expertise to unlock the full potential of your SAP® investment.
Platforms
We Work With
WHY US
Why Choose Infomate as Your Back Office Services Outsourcing Partner?
- Sri Lanka's first and the most experienced BPM service provider with over 20+ years of experience
- Access to world-class talent
- ISO 27001 certified company
- Up to 50% cost arbitrage
- Backed by Sri Lanka’s largest listed conglomerate, The John Keells Holdings PLC
- Serving over 20 industry verticals including Manufacturing, Real Estate, Agriculture, Hospitality, Pharmaceutical, and Financial Services. Retail, FMCG, Telecommunication, Professional Services, and IT
- Consistently high customer satisfaction, customer retention and reference from some of the biggest brands in the world including Fortune 500 companies
- World-class BPM methodologies including transition, documentation, quality management, managing by metrics, benchmarking, Automation, customer lifecycle management and quarterly reviews
- Flexible, customised solutions with the capacity to transition 100-500 FTEs together with the agility to serve SMEs
- Specialists in SAP/Oracle based accounting BPM
- Socially responsible company with commitment and passion for ESG
- Equal opportunity employer with over 50% female participation
- Focus on value additions, continuous process improvements, automation
- Close links with leading educational bodies and access to talent
Our Process
Frequently Asked Questions
2. How cost-effective are Infomate’s back office BPO services in Sri Lanka?
Infomate offers one of the most competitive rates for back office outsourcing in Sri Lanka while maintaining high service quality. Businesses can save up to 40–60% on operational costs compared to managing an in-house team.
3. Can back office outsourcing services be customized for my business?
Yes. Our back office BPO solutions are fully customizable. Whether you need ongoing support for data management or project-based assistance for specific administrative functions, we design services to align with your exact business requirements.
4. What technologies does Infomate use for back office operations?
We use the latest software and automation tools for data processing, document management, and reporting. This ensures higher accuracy, faster turnaround times, and better scalability for your operations.
5. How quickly can we start outsourcing back office processes?
The onboarding process is simple and efficient. Once we understand your business needs, we create a transition plan, assign a dedicated team, and ensure your operations are up and running within a short period.
6. What makes Infomate a reliable destination for back office outsourcing?
Infomate has a highly educated workforce, strong English proficiency, and globally recognized expertise in BPO services. Combined with cost-effectiveness and secure infrastructure, it makes Sri Lanka a trusted outsourcing partner for businesses worldwide.
Free Consultation With Our Specialists
Get in touch with us today and learn how your business can grow with the best BPM service provider in the country.
TESTIMONIALS
What Our Customers say about Us
“We have worked with Infomate (Pvt) Ltd since Nov 2010. Infomate was selected after a very extensive selection process where we evaluated 20 potential BPO collaboration partners in Sri Lanka. Our partnership with Infomate is of vital strategic importance to our company with access to highly qualified accounting resources and the ability to scale up quickly on demand. The progress has so far gone faster than we originally expected, and we are now planning to ask Infomate for more help. The results so far have given us more confidence to expand our relationship and work for further growth.”
Chief Executive Officer
Accounting Firm, Norway
“MAS Active has been working with Infomate Payroll Services since 2008 and have found their services to be very professional and efficient. Confidentiality is assured at all times and process improvements are looked at very carefully. The team that services MAS Active are experts in their area of work and gives a 200% commitment at all times”
General Manager, Finance
Apparel & Fashion, Sri Lanka
“The team at Infomate is willing to go “above and beyond” when it comes to ensuring their deliverables are met (and normally exceeded). Infomate always work in a proactive manner to ensure an excellent service”
Delivery Manager
Document Digitization Company, Sweden
“We have worked with Infomate over a year, and their support is central to our continued growth and development. The whole team in Sri Lanka is extremely efficient and easy to work with, and always amenable to suggestions from our core team in Australia. We are always impressed with how quickly everybody has taken on new tasks and learnt new skills. I have no reservations recommending Infomate as an offshore accounting solution.”
Co-Founder & CEO
Management Consulting Company, Australia
“We have made gains across the board throughout the Finance functions including productivity, accuracy and especially processing times. Infomate is not a basic outsourcing provider, they are constantly looking for the value add and new ways where they can help us lift our Finance activities to world’s best practice”
Shared Services Manager
Agricultural Company, Australia
“The flexibility matters first when it comes to outsource services for a growing company like us. The team of Infomate extended the greatest support and friendly relationship towards fulfilling our expectations on time.”
Finance Manager
Industrial Engineering Company, Sri lanka
CASE STUDIES
Client Stories
Agricultural Company from Australia
Norwegian Accounting Firm
Leading Destination Management Company
Cosmetic Manufacturing Company
Asset-Based Lender
Software & Technology Company
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