Australian businesses have no shortage of outsourcing options. Yet, when it comes to finding a partner that combines capability, cultural compatibility, stability, and long-term commitment, the choice becomes much narrower. At Infomate, we believe our strongest differentiator in business process outsourcing Australia is not simply cost competitiveness. It is our ability to operate as a seamless extension of Australian businesses while delivering the reliability and governance expected from a leading corporate-backed service provider.
THE INFO-MATE DIFFERENCE
There is perhaps no better way to describe our philosophy than our name itself: Infomate. To us, it represents far more than information management. It reflects the Australian concept of a “mate” – someone dependable, approachable, trustworthy and there for the long haul. We strive to be our clients’ information mate: a reliable partner who understands their business, supports their growth and stands beside them through changing business cycles. Outsourcing relationships should not feel transactional. They should feel like having a trusted mate in your corner.
For more than 14 years, Infomate has partnered with Australian organisations across agriculture, healthcare, real estate, accounting, engineering, hospitality, retail, financial services, logistics, manufacturing and technology.We have supported ASX-listed companies, large enterprises and SMEs alike through our BPO services Australia experience.
WORKING AS AN EXTENSION OF YOUR TEAM
Our teams work Australian time zones and align to Australian business calendars, ensuring real-time collaboration and responsiveness. Whether the requirement is month-end reporting, payroll, BAS support, customer service or back-office processing, our people are available when Australian businesses need them, providing a responsive BPO service Australia model.
DEEP UNDERSTANDING OF AUSTRALIAN BUSINESS
Having served Australian clients for over a decade, our teams are familiar with BAS preparation support, payroll processing, superannuation administration, accounts payable and receivable, management reporting and a range of industry-specific processes. We are also experienced with Australian business systems including Xero and other sector-specific platforms.
CULTURAL ALIGNMENT THAT MAKES A DIFFERENCE
Strong English communication skills are only the beginning. Sri Lanka and Australia share many common values including professionalism, integrity, teamwork and respect. Our teams understand Australian communication styles and often connect naturally through shared passions for cricket, rugby and a culture that values humour, authenticity and common sense.
LOCAL PRESENCE AND REGULAR ENGAGEMENT
We maintain client-facing partners in Australia and our leadership team regularly visits the country to meet clients, conduct business reviews and strengthen relationships. This local engagement complements Infomate’s wider BPO Australia capabilities and long-term experience supporting businesses in Australia
ENTERPRISE-GRADE SECURITY AND PRIVACY
Data privacy and information security are at the heart of our operations. We maintain strong governance, secure access controls, business continuity measures, staff awareness programmes and robust operational disciplines.
THE STRENGTH OF JOHN KEELLS HOLDINGS
Infomate is part of the John Keells Group, one of South Asia’s most respected conglomerates. This provides clients with confidence in our financial stability, governance standards and long-term outlook.
AN OPEN, SME-FRIENDLY APPROACH
Many SMEs appreciate that we bring enterprise capabilities without the bureaucracy. Our style is collaborative, open and relationship-driven. We listen, adapt and work alongside clients to solve problems. Rather than taking an aggressive sales-led approach, we focus on earning trust and delivering value over time.
MORE THAN AN OUTSOURCING PROVIDER
With over 14 years of Australian experience, deep market knowledge, cultural compatibility, strong security practices, local engagement and the backing of the John Keells Group, Infomate offers a unique combination of capability and partnership. We are not just a provider. We are your Info-Mate: your trusted mate for information, operations and business growth.
Jehan Perinpanayagam