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Business Process Outsourcing

Sri Lanka’s Most Experienced Business Process Management & Outsourcing Partner, Serving Fortune 500 Companies

Infomate is your partner in navigating the challenges of talent scarcity, rising costs, and the complexities of business process transformation.

18+ Years in the Industry

Trusted by 100+ Blue Chip Companies Globally

Best Talent in the Island

Backed by 150 Years Old John Keells Holdings

Subsidiary of Sri Lanka’s Largest Listed Conglomerate



2 Decades
of Experience

3 World Class Facilities

5Mn Transactions per Annum

Over a Decade of Experience in the UK, Australia, and the Nordic Regions

Serving Fortune 500 Companies

ISO 27001 Certified

Equal Opportunity Employer

24/7/365 Operations

550+ Staff

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John Keells Group logo - Infomate BPO


Deep Experience And Proven Results

The John Keells Group is the largest conglomerate in Sri Lanka with 150+ years of history, spanning over 70 companies across 7 industries whose roots can be traced to pre-independence Ceylon. 

Infomate was founded in 2005 as a wholly owned subsidiary of John Keells Holdings PLC to serve its internal portfolio, Infomate identified a global need for outsourced support functions through this process. This recognition led us to expand our services, enabling companies to focus on core competencies and accelerate business growth. 

Infomate pioneered shared services in Sri Lanka and has since transformed into the country's leading Business Process Management company, catering to a global clientele across four continents.


Explore Our BPO Services

Finance & Accounting

Specialists in managing high-volume accounting processes on ERP Systems such as SAP, Oracle, together with bookkeeping, management accounting and analysis.

Back Office Services

Onboard a team of back-office assistants, data entry and image annotation specialists, admin assistants and SAP experts to relieve your teams of non-core tasks.

Business Excellence

Let our expert business excellence services be your secret weapon for achieving and sustaining high-performance standards. We're here to help you set the stage for lasting success.

Customer Help-Desk & Sales Support

Outsource the repetitive sales support tasks to us so your sales team can focus on identifying key accounts, reaching out to more ideal prospects and lead nurturing. We assist our clients with Customer Help-Desk, Call Centres, Credit and Identity Checks, and Lead Generation.

HRO & Payroll Services

Payroll management and HR functions entail a lot of administrative work and a series of non-core tasks that consume valuable bandwidth from onshore HR teams. Our experienced professionals can help you focus on more strategic aspects whilst we take care of payroll and more routine HR tasks.


We Work With

Free Consultation With Our Specialists

Get in touch with us today and learn how your business can grow with the best BPM service provider in Sri Lanka

Why Choose Sri Lanka As Your BPO Partner?

In the heart of Sri Lanka's vibrant economy, the Business Process Management (BPM) industry shines as a beacon, connecting the island's skilled workforce with global markets through cutting-edge IT and telco infrastructure and highly reliable high-speed internet services, 10 submarine cables passing through Sri Lanka. As the third-largest export revenue generator, the BPM sector not only brings in approximately $2 billion annually but also champions inclusivity, employing around 144,000 people, including women and individuals with disabilities. Infomate, a pioneer in this thriving sector, has been at the forefront of transforming business processes for two decades. Starting with a focus on accounting for the John Keells Holdings group, Infomate has expanded its reach globally, now serving diverse industries across ten nations. With a team that has grown from 60 to over 500, Infomate exemplifies the dynamic growth and significant impact of Sri Lanka's BPM industry, offering not just jobs but careers that connect local talent to international opportunities, fostering both personal and national development.

Sri Lanka is, in many ways, a hidden gem for outsourcing. It is uniquely positioned to offer companies highly skilled talent and a strong business environment at very competitive costs.

ATKearney logo

Some countries have oil. Others sit on vast deposits of ore. Now Sri Lanka is striving to capitalize on its own bountiful resource: a mountain of accountants. Indeed, some suggest that accounting is now embedded in the national DNA.

The Australian logo

Southern China has its assembly plants. India has customer support centers, research laboratories and low-cost lawyers. And Sri Lanka's contribution to global outsourcing?

The New York Times logo

Sri Lanka’s IT/BPM Industry Is A Catalyst for Growth

Island of Ingenuity logo


Companies Operate in the Industry

US$ 1.7B+

Export Revenue in 2022


Professional Employed in this Sector


Sri Lanka Is a Trusted IT-BPM Service Hub for Global Brands


What Our Customers say about Us


Simplicity, Excellence, Trust

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BPO service company
Best BPO professionals
business process outsourcing company
BPO Sri Lanka
top bpo company


Close Affiliation with International Industry, Trade, Educational Bodies


Client Stories


Our Global Footprint

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Free Consultation With Our Specialists

Get in touch with us today and learn how your business can grow with the best BPM service provider in Sri Lanka.

Our ESG Initiatives

At Infomate, Environmental, Social, and Governance (ESG) principles are more than just a box to check. They're woven into the very fabric of our company culture and DNA, alongside those of our parent company, John Keells Group.

Find Your Inspirations

certified BPO service provider

July 29, 2022

“Being a great place to work is the difference between being a good company and a great company.” Brian Kristofek, President & CEO, Upshot We,

BPM service provider

March 7, 2022

During my 16 years at Infomate I have been privileged to work with some amazing clients around the world. I’ve enjoyed working with them and

Infomate BPO

October 22, 2021

While most of the world regards mental health as an important part of a balanced life, mentioning it at some workplaces still makes a few

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