SAP outsourcing can bring huge benefits such as lower costs, higher accuracy, and faster processing. However, many organisations face problems because they choose the wrong models or the wrong partners.
Infomate has spent years managing SAP-driven operations and has seen the most common outsourcing mistakes and how to avoid them.
Mistake 1: Choosing a Provider Without Real SAP Knowledge
Some outsourcing companies offer basic BPO services, but do not understand SAP deeply. This can lead to incorrect postings, slow workflows, or broken processes.
How Infomate avoids this:
Our teams specialise in FICO, MM, SD, HRIS, and other SAP areas. We understand the full process, not just data entry.
Mistake 2: Poor Master Data Governance
SAP relies heavily on clean master data. Without proper data standards, companies deal with:
- Inaccurate reporting
- Poor integration between modules
- Delayed transactions
- Compliance issues
How Infomate manages this:
We maintain strong data quality processes, periodic reviews, and consistent data standards.
Mistake 3: Not Leveraging Automation
Many companies still perform SAP work manually, even though a large part of the workload can be automated.
Infomate’s approach:
We use RPA and OCR to reduce manual effort and speed up processing.
Mistake 4: Insufficient Training and Documentation
Without proper SOPs and training:
- New staff make repeated mistakes
- Processes change depending on the operator
- Audits become difficult
What Infomate does:
We provide complete SOPs, training materials, and user instructions to ensure stability and consistency.
Mistake 5: Lack of KPIs and Performance Reviews
If there are no KPIs or SLAs, you cannot measure whether outsourcing is working.
Infomate’s solution:
We set up KPIs, dashboards, benchmarking, and structured review meetings so that performance is always measurable.
Mistake 6: No Long Term Technical Support
An outsourcing partner may manage simple tasks today, but what happens when the business needs SAP enhancements or integrations?
Why Infomate stands out:
We work closely with John Keells IT, a SAP Gold Partner, which gives clients access to reliable technical support for future needs.
Conclusion
SAP outsourcing is not just about reducing workload. It is a strategic decision that can improve accuracy, speed, and business performance. With Infomate’s combination of SAP expertise, automation capability, and shared services experience, companies can avoid the common pitfalls and get real value from their ERP investment.
Learn more about their SAP-related capabilities at:
https://infomateworld.com/sap-services/