Amplifon, the world’s leading audiology company, has partnered with Sri Lanka based Infomate as its business process management (BPM) partner to enhance its back office operations.
Following extensive due diligence across outsourcing locations such as India and the Philippines, Amplifon chose Infomate for its ability to deliver robust world-class solutions globally.
This partnership reflects Amplifon’s confidence in Sri Lanka’s resilient and dynamic talent pool, which is known for its ingenuity, work ethic and ability to exceed expectations.
With two decades of experience as a pioneering shared service provider, Infomate offers a proven track record in delivering customised and innovative solutions to international clients including Fortune 500 companies.
Backed by the John Keells Group, Infomate has excelled in tailoring processes to meet diverse business needs, ensuring alignment with Amplifon’s global standards.
The collaboration, which initially focusses on accounting and finance, aims to expand into procurement, helpdesk and IT support, showcasing the scope of services Infomate can offer.
Amplifon’s purpose driven approach to improving lives aligns seamlessly with Infomate’s expertise in building world-class processes, fostering a synergy that promises to unlock new opportunities for both companies.
The decision to invest in Sri Lanka, particularly amid global challenges, underscores the country’s growing prominence in the IT-BPM sector and its ability to deliver transformative solutions.
This partnership highlights Sri Lanka’s capacity to meet international demands while setting a benchmark for excellence in outsourcing collaborations. The relationship goes beyond transactional outsourcing, representing a strategic alignment to drive innovation and operational excellence.
By leveraging Sri Lanka’s extensive talent pool including one of the highest concentrations of accountants globally, Infomate is positioned to address Amplifon’s complex requirements with tailored solutions and best practices.
Together, Amplifon and Infomate are building a framework that not only supports the former’s current needs but also lays the foundation for future expansion into new service areas and global markets.
Read the original article on: https://lmd.international/amplifon/