Business Process Outsourcing
Sri Lanka’s Most Experienced Business Process Management / Outsourcing Partner, Serving Fortune 500 Companies
Infomate is your partner in navigating the challenges of talent scarcity, rising costs, and the complexities of business process transformation.
18+ Years in the Industry
Trusted by 100+ Blue Chip Companies Globally
Best Talent in the Island
Backed by 150 Years Old John Keells Holdings
Subsidiary of Sri Lanka’s Largest Listed Conglomerate
150+
Clients
10+
Countries
2 Decades
of Experience
3 World Class Facilities
8Mn Transactions per Annum
Over a Decade of Experience in the UK, Australia, and the Nordic Regions
Serving Fortune 500 Companies
ISO 27001 Certified
Equal Opportunity Employer
24/7/365 Operations
600+ Staff
ABOUT US
Deep Experience And Proven Results
The John Keells Group is the largest conglomerate in Sri Lanka with 150+ years of history, spanning over 70 companies across 7 industries whose roots can be traced to pre-independence Ceylon.
Infomate was founded in 2005 as a wholly owned subsidiary of John Keells Holdings PLC to serve its internal portfolio, Infomate identified a global need for outsourced support functions through this process. This recognition led us to expand our services, enabling companies to focus on core competencies and accelerate business growth.
Infomate pioneered shared services in Sri Lanka and has since transformed into the country's leading Business Process Management company, catering to a global clientele across four continents.
Contact
011 214 7900
OUR SERVICES
Explore Our Services
Finance & Accounting
Specialists in managing high-volume accounting processes on ERP Systems such as SAP, Oracle, together with bookkeeping, management accounting and analysis.
Back Office Services
Onboard a team of back-office assistants, data entry and image annotation specialists, admin assistants and SAP experts to relieve your teams of non-core tasks.
Business Excellence
Let our expert business excellence services be your secret weapon for achieving and sustaining high-performance standards. We're here to help you set the stage for lasting success.
Customer Help-Desk & Sales Support
Outsource the repetitive sales support tasks to us so your sales team can focus on identifying key accounts, reaching out to more ideal prospects and lead nurturing. We assist our clients with Customer Help-Desk, Call Centres, Credit and Identity Checks, and Lead Generation.
HRO & Payroll Services
Payroll management and HR functions entail a lot of administrative work and a series of non-core tasks that consume valuable bandwidth from onshore HR teams. Our experienced professionals can help you focus on more strategic aspects whilst we take care of payroll and more routine HR tasks.
Platforms
We Work With
Free Consultation With Our Specialists
Get in touch with us today and learn how your business can grow with the best BPM service provider in Sri Lanka
Why Sri Lanka?
In the heart of Sri Lanka's vibrant economy, the Business Process Management (BPM) industry shines as a beacon, connecting the island's skilled workforce with global markets through cutting-edge IT and telco infrastructure and highly reliable high-speed internet services, 10 submarine cables passing through Sri Lanka. As the third-largest export revenue generator, the BPM sector not only brings in approximately $2 billion annually but also champions inclusivity, employing around 144,000 people, including women and individuals with disabilities. Infomate, a pioneer in this thriving sector, has been at the forefront of transforming business processes for two decades. Starting with a focus on accounting for the John Keells Holdings group, Infomate has expanded its reach globally, now serving diverse industries across ten nations. With a team that has grown from 60 to over 500, Infomate exemplifies the dynamic growth and significant impact of Sri Lanka's BPM industry, offering not just jobs but careers that connect local talent to international opportunities, fostering both personal and national development.
Sri Lanka is, in many ways, a hidden gem for outsourcing. It is uniquely positioned to offer companies highly skilled talent and a strong business environment at very competitive costs.
Some countries have oil. Others sit on vast deposits of ore. Now Sri Lanka is striving to capitalize on its own bountiful resource: a mountain of accountants. Indeed, some suggest that accounting is now embedded in the national DNA.
Southern China has its assembly plants. India has customer support centers, research laboratories and low-cost lawyers. And Sri Lanka's contribution to global outsourcing?
Sri Lanka’s IT/BPM Industry Is A Catalyst for Growth
600+
Companies Operate in the Industry
US$ 1.7B+
Export Revenue in 2022
140,000+
Professional Employed in this Sector
BRANDS
Sri Lanka Is a Trusted IT-BPM Service Hub for Global Brands
TESTIMONIALS
What Our Customers say about Us
“We have worked with Infomate (Pvt) Ltd since Nov 2010. Infomate was selected after a very extensive selection process where we evaluated 20 potential BPO collaboration partners in Sri Lanka. Our partnership with Infomate is of vital strategic importance to our company with access to highly qualified accounting resources and the ability to scale up quickly on demand. The progress has so far gone faster than we originally expected, and we are now planning to ask Infomate for more help. The results so far have given us more confidence to expand our relationship and work for further growth.”
Chief Executive Officer
Accounting Firm, Norway
“MAS Active has been working with Infomate Payroll Services since 2008 and have found their services to be very professional and efficient. Confidentiality is assured at all times and process improvements are looked at very carefully. The team that services MAS Active are experts in their area of work and gives a 200% commitment at all times”
General Manager, Finance
Apparel & Fashion, Sri Lanka
“The team at Infomate is willing to go “above and beyond” when it comes to ensuring their deliverables are met (and normally exceeded). Infomate always work in a proactive manner to ensure an excellent service”
Delivery Manager
Document Digitization Company, Sweden
“We have worked with Infomate over a year, and their support is central to our continued growth and development. The whole team in Sri Lanka is extremely efficient and easy to work with, and always amenable to suggestions from our core team in Australia. We are always impressed with how quickly everybody has taken on new tasks and learnt new skills. I have no reservations recommending Infomate as an offshore accounting solution.”
Co-Founder & CEO
Management Consulting Company, Australia
“We have made gains across the board throughout the Finance functions including productivity, accuracy and especially processing times. Infomate is not a basic outsourcing provider, they are constantly looking for the value add and new ways where they can help us lift our Finance activities to world’s best practice”
Shared Services Manager
Agricultural Company, Australia
“The flexibility matters first when it comes to outsource services for a growing company like us. The team of Infomate extended the greatest support and friendly relationship towards fulfilling our expectations on time.”
Finance Manager
Industrial Engineering Company, Sri lanka
WHY US
Simplicity, Excellence, Trust
- Sri Lanka's first and the most experienced BPM service provider with over 18 years of experience
- Access to world-class talent
- ISO 27001 certified company
- Up to 50% cost arbitrage
- Backed by Sri Lanka’s largest listed conglomerate, The John Keells Holdings PLC
- Serving over 20 industry verticals including Manufacturing, Real Estate, Agriculture, Hospitality, Pharmaceutical, and Financial Services. Retail, FMCG, Telecommunication, Professional Services, and IT
- Consistently high customer satisfaction, customer retention and reference from some of the biggest brands in the world including Fortune 500 companies
- World-class BPM methodologies including transition, documentation, quality management, managing by metrics, benchmarking, Automation, customer lifecycle management and quarterly reviews
- Flexible, customised solutions with the capacity to transition 100-500 FTEs together with the agility to serve SMEs
- Specialists in SAP/Oracle based accounting BPM
- Socially responsible company with commitment and passion for ESG
- Equal opportunity employer with over 50% female participation
- Focus on value additions, continuous process improvements, automation
- Close links with leading educational bodies and access to talent
Contact
011 214 7900
Affiliation
Close Affiliation with International Industry, Trade, Educational Bodies
CASE STUDIES
Client Stories
Agricultural Company from Australia
Norwegian Accounting Firm
Leading Destination Management Company
Cosmetic Manufacturing Company
Asset-Based Lender
Software & Technology Company
REGIONS
Our Global Footprint
Free Consultation With Our Specialists
Get in touch with us today and learn how your business can grow with the best BPM service provider in Sri Lanka.
Our ESG Initiatives
At Infomate, Environmental, Social, and Governance (ESG) principles are more than just a box to check. They're woven into the very fabric of our company culture and DNA, alongside those of our parent company, John Keells Group.
- Tree Planting Initiatives
- Non-profit Organisation - Child Action Lanka
- Sri Lanka’s First Rural BPO centres - Jaffna, Mahawilachchiya & Seenigama
- Carbon Footprint to Be nett Zero by 2030
- Bike to Work
- Beach Cleanups
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