Author name: dilshi

Infomate CEO Highlights the Power of Positive National Advocacy in LMD Feature

Championing Sri Lanka’s Global Image Infomate CEO Jehan Perinpanayagam, in a recent conversation with LMD, emphasised the responsibility Sri Lankans share in elevating the country’s standing on the global stage. He noted that as the nation continues its economic recovery, citizens and businesses must work together to promote Sri Lanka’s strengths, opportunities, and talent. (Read

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Infomate Marks 20 Years as Sri Lanka’s First Shared Services Centre

From Captive Centre to Global BPM Leader Jehan Perinpanayagam, CEO of Infomate, reflects on the company’s transformation over two decades, from a captive shared-services unit for John Keells Holdings (JKH) to becoming a globally recognised Business Process Management (BPM) firm serving Fortune-500 clients. What started with 60 employees serving internal group companies has grown into

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Conceptual business image of a chessboard and a hand making a strategic move, representing finance team restructuring insights from Infomate.

Avoiding Common Mistakes in SAP Outsourcing: Insights From Infomate

SAP outsourcing can bring huge benefits such as lower costs, higher accuracy, and faster processing. However, many organisations face problems because they choose the wrong models or the wrong partners. Infomate has spent years managing SAP-driven operations and has seen the most common outsourcing mistakes and how to avoid them. Mistake 1: Choosing a Provider

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Infomate Recognised in Everest FAO PEAK Matrix® 2025 – A First for Sri Lanka

Infomate is proud to announce that it has become the first Sri Lankan-origin BPO company to be featured in the prestigious Everest FAO PEAK Matrix® 2025, a leading global assessment of Finance & Accounting Outsourcing (FAO) service providers (Read the full assessment here) . This milestone recognises Infomate’s long-standing commitment to innovation, operational excellence, and

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Customer journey and business process outsourcing roadmap from Infomate, a leading BPO company in Sri Lanka.

From Leads to Loyalty: How Sales Support BPO Services Strengthen the Customer Journey

Every business invests in attracting customers, but not all succeed in keeping them. Sales teams often start strong with promising leads and well-designed campaigns, only to lose momentum in the middle of the customer journey. Calls go unanswered. Inquiries sit too long in inboxes. CRMs become cluttered with outdated data. These gaps rarely make headlines,

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Solving Common Record-to-Report Challenges with Accounting BPO Solutions

Every business depends on reliable financial reporting. Yet, behind every accurate report lies a complex chain of activities known as the Record-to-Report (R2R) process. From recording daily transactions to preparing final management reports, this cycle demands precision, timeliness, and insight. When any part of it falters, leaders lose confidence in their numbers, and decisions begin

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Top Accounting Software for Businesses – And Why Expertise Matters

Running a business means making hundreds of financial decisions, and each one depends on accurate, up-to-date numbers. That’s where accounting software like Xero, QuickBooks, and Oracle NetSuite comes in. These platforms have become essential for tracking expenses, managing payroll, and generating real-time reports. But here’s something many businesses overlook: powerful software is only as good

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Essential Shipping Documents for Import and Export

Shipping goods across borders is more than just getting items from the origin to the destination. It’s about getting the paperwork right. Without the correct documents, your shipment could face costly delays, unexpected penalties, or even be stopped entirely at customs. For many businesses in Sri Lanka, shipping documentation can feel like a maze of

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Xero, SAP, Oracle & Beyond: Why Tool Expertise Matters in F&A Outsourcing

In today’s fast-paced, tech-driven business world, outsourcing finance and accounting (F&A) operations has become a strategic move for companies seeking efficiency, accuracy, and cost savings. However, choosing the right outsourcing partner goes beyond simply looking at cost or headcount; it requires finding a team that understands your finance systems inside and out. Whether you rely

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